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Customer satisfaction is our top priority. Therefore, whenever you buy any product from our store we want you to feel happy and have a healthy relationship with our store that can be cherished forever.
Samprada.com insures that whenever you buy any product from us it should be delivered to you in time, but sometimes due to some unforeseen circumstances, you might not be happy with our product or services. Therefore, in order to resolve such kind of issues on mutual consent of both buyer and consumer we have following terms and conditions.
Though we try, our best to make sure you never need to use or read these policies. However, something ordered from our store does not meet your expectations, we are happy to help you, you just need to write us. We make sure each query will be answered and necessary action in that regard will be taken to the earliest.
Delivery of Wrong/Damaged or product with manufacturing defects
We value our products and consumers, how much faith the consumer have on us. Thus, Samprada.com follows uncompromising guidelines to ensure that items delivered to our customers are in the same shape and size in which they have been ordered. However, there are chances that:
- While transportation, the product may get damaged.
- There are some manufacturing defects.
- Wrong product being delivered to you.
If our product conforms to any of the above-mentioned scenarios, we apologise for the distress and inconveniences caused to you and request you to follow the below mentioned steps for the resolution of your query:
- Contact our helpdesk team via email along with the receipt of that defected product within 24 hours.
- You can also contact us on the toll free number and get your query registered with the grievance department.
- We request you to save all the packaging material along with the product along with all the manuals and warranty cards.
Once the request has been registered, to serve you better following steps will be taken.
- A replacement item will be delivered to the shipping address with no extra shipping/delivery charges.
- In case an original item is not available, then we will request choose an alternative item and the same will be delivered to you. All these details will be mailed to you along with your feedback about the exchange.
- If you are not happy with any of the replacement or not willing to go for the replacement, then the charged amount will be refunded with no deductions at all.
- Or any other resolution could be taken on mutual agreement.
Important and useful guidelines for returns.
- In case of any issues/queries, we request to write us at firstname.lastname@example.org with a query as the subject line of the mail.
- Problem should be reported at our helpdesk within 24 hours after receiving the product.
- In case of any defected items, please do not send the item back at our office without any verification or consent from our side. In case of such circumstances, no replacement or no amount will be refunded.
- While writing to us description of the problem should be as specific as possible for e.g. whether a wrong product is delivered or defected product is delivered or is there any issue with the packaging etc. as same will be verified in order to serve you in future.
- As safe and sound delivery of the item is our responsibility, similarly sending the defected item to our registered office is your responsibility. If the package is not delivered to us or something happens during transit, we are not responsible for any of that and no further action can be taken will be taken. Therefore, you are requested to send the items to our office via registered mail/courier services along with the verification/authorized mail received from us.
- Items should be sent back to us within 7 working days after receiving confirmation from our end along with the original packaging & in original condition along with the original receipt of the product.
- Upon receiving the product, it will be examined to figure out what went wrong so that immediate steps can be taken in order to prevent reoccurrence of the problems.
For issues/complain related to sizing and styling
Most of the products are custom tailored as per the Indian sizing standards, but sometimes you might not get the desired fit and in order to get the desired fit multiple trial sessions and alteration will be required to have a perfect look.
- Buy unstitched items from us and get it tailored it from personal stylist or boutique.
- Choosing from the standard sizes available in our sizing chart, which will reduce errors due to sizing.
- Sending us a dummy garment as a sample for the style and fittings approval before we start working on the garment.
- Providing the fitting measurements with the scale information used to get the measurements for the proper fit.
For any errors introduced/occurring from our end
- Alterations/modifications along with the shipping charges will be free of cost.
- If alterations/modifications are not feasible, then a replacement of your choice will be sent.
- If you do not find any replacement item, amount after deducting the labor charges and shipping charges will be refunded.
Errors from Customer (your) end
- Alterations/modifications will be free of cost.
- Both way-shipping charges will have to be taken care by the customer.
- In some cases, due to unavailability of original fabric we might use might colour fabric for alteration.
- Company holds the sole discretion in accepting or rejecting the returns on the basis of merit of the case whether it conforms to the above mentioned provisions. Hence, the company is not obliged for any accept and returns, replacements, or refunds.
In case of non-availability of products
- In case of multiple goods being ordered, but some items are not delivered might be due to unavailability or some other constraint. Then, customer will be requested to select an alternative item, and if no alternative item is selected the amount of the undelivered items will be refunded to the user without any deductions.
- Though efforts are made to reproduce the exactly the colour, but variations may arise due to weather, fabric dyes and differences in display due to variation in lighting, display settings of monitors, colour settings.
- Red, orange and maroon colours tend to reflect a different shade than other colours. For example, even if you try to take a photograph from a digital camera or scan a red garment, in most of the scenarios it will show either as maroon or orange on the computer monitor and vice versa..
- The Customer should keep in mind that there will be some colour variation. It is impossible for anyone to replicate the same colour as seen on the monitor.
- Since most of the items are hand dyed, hand-woven, hand embroidered hence there will be minor differences of the products made from machines. Moreover, each piece is unique and has its own features so no two products must be compared.
- If the packing is damaged or tampered, before accepting the package items should be verified with the invoice. In case of any differences, the package must be rejected or accepting the package with proper marks and complaint must be lodged for the same at the earliest.