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FREQUENTLY ASKED QUESTIONS

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Shipping

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

For example, seller WS Retail, which generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are.

As of now, Samprada doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

Wallet

The Wallet is a prepaid instrument that enables you to shop on Samprada multiple times by making a one-time payment of a certain value. This will be added to your Wallet as prepaid balance. When you select the Wallet as the mode of payment for your order, the corresponding amount will be deducted from your Wallet balance.

You are not required to sign up separately for the Wallet. Simply log in to your Samprada.com account to begin using the Wallet feature. Of course you need to maintain a balance to actually pay using this option

Payments

Samprada offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Samprada’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase. Samprada also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

If you are not comfortable making an online payment on Samprada.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

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