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FREQUENTLY ASKED QUESTIONS
My Account & My Orders
It is easy to update your Samprada account and view your orders any time through ‘My Account’.
‘My Account’ allows you complete control over your transactions on Samprada
Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders
On Samprada, you may occasionally find variants of the product. Some variants might be different in color or prints, while some might be hardwoven and others jaquard woven. You can check with any of our support teams on Online and/or Offline chat for clarifications.
Delivery charge is basically the Shipping fee. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. The delivery charge may be waived off on some products, if you shop for a minimum predefined value.
As of now, Samprada doesn’t have a delivery mechanism for international shipments. But, can be made available at cost, when you make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries. We shall notify you the shipping cost as per standard providers.
Samprada offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that Samprada’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking. Samprada also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
If you are not comfortable making an online payment on Samprada.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. You will have to check with the Samprada Support team to make an arrangement though.
It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.