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Samprada Fashions | Our Story is connected to various third parties for various services for e.g. shipping and Courier Company for delivery of the consignments. A payment gateway to process bills for the orders, an email service provider to send out the emails. Live Chat to assist you with the queries about the order or product. shares only the necessary details of your personal information after your sign up.

Caution while accepting the package

If the packing is damaged or tampered before accepting the package, items should be verified with the invoice. In case of any differences, the package must be rejected or accepting the package with proper marks and complaint must be lodged in the same at the earliest.

Delivery of Wrong/Damaged or product with manufacturing defects

We value our products and consumers, how much faith the consumer have on us. Thus, follows uncompromising guidelines to ensure that items delivered to our customers are in the same shape and size in which they have been ordered. However, there are chances that:

  • While transportation, the product may get damaged.
  • There are some manufacturing defects.
  • Wrong product being delivered to you.

If our product conforms to any of the above-mentioned scenarios, we apologize for the distress and inconveniences caused to you and request you follow the below mentioned steps for the resolution of your query:

  • Contact our helpdesk team via email along with the receipt of that defected product within 24 hours.
  • You can also contact us on the toll free number and get your query registered with the grievance department.
  • We request you to save all the packaging material along with the product along with all the manuals and warranty cards.

Once the request has been registered, to serve you better following steps will be taken.

  • A replacement item will be delivered to the shipping address with no extra shipping/delivery charges.
  • In case an original item is not available, then we will request choose an alternative item and the same will be delivered to you. All these details will be mailed to you along with your feedback about the exchange.
  • If you are not happy with any of the replacement or not willing to go for the replacement, then the charged amount will be refunded with no deductions at all.
  • Or any other resolution could be taken on mutual agreement.

In case of non-availability of products

  • In case of multiple goods being ordered, but some items are not delivered might be due to unavailability or some other constraint. Then, customer will be requested to select an alternative item, and if no alternative item is selected the amount of the undelivered items will be refunded to the user without any deductions.

For any errors introduced/occurring from our end

  • Alterations/modifications along with the shipping charges will be free of cost.
  • If alterations/modifications are not feasible, then a replacement of your choice will be sent.
  • If you do not find any replacement item, amount after deducting the labour charges and shipping charges will be refunded.

Errors from Customer (your) end

  • Alterations/modifications will be free of cost.
  • Both way-shipping charges will have to be taken care by the customer.
  • In some cases, due to unavailability of original fabric we might use might colour fabric for alteration.
  • Company holds the sole discretion in accepting or rejecting the returns on the basis of merit of the case whether it conforms to the above mentioned provisions. Hence, company is not obliged for any accept and returns, replacements, or refunds.